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Assistance

Useful information

We pride ourselves on our customer service, which is part of answering all your questions quickly and efficiently. Below, we have listed the most frequently asked questions.

If you still can't find what you're looking for, don't hesitate to contact us via chat or through our contact form. We will be happy to help you.

Tea Plantation

Do I need to register to place an order ?

Yes, the creation of an account is required on our site in order to place an order.

Can my order be shipped the same day I placed it on your site ?

A delay of 24 hours is necessary in order to process your order in the best possible way. If it is made on a Friday or weekend, it will leave on the next working day.

I haven't received an order confirmation, is this normal ?

Did you take a look in your junk mail ?

Has your email address been encrypted? If you have not received anything, we invite you to contact us.

Which countries do you deliver to?

Once your payment is received, it is processed and leaves us within 24 hours. If it is done on Friday, then it will be processed and shipped the next business day.

The product I received is not the one I ordered, what should I do ?

If one or more products do not correspond to the ones you ordered, take a photo of the product(s) received as well as the delivery note and send them to us via the contact form: contact us.

Please note that only one attachment can be allowed per message.

The product I received was damaged or broken, what should I do ?

Take a picture of the broken or damaged product as well as the delivery note in the package and send them to us via the contact form: contact us.

Please note that only one attachment can be allowed per message.

What is the minimum purchase amount?

Yes, absolutely!

You can find us in the shop Le P'tit Coin des Gourmands in Bonnieux (84480)

You will find all the useful information in the Our History tab

How can I track my order ?

You will find the link to track your order in your personal space by clicking on the "order tracking" tab.

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